Provider marks the service complete
The booking records when completion was submitted and notifies the customer.
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Booking support
A clear process when a booking does not go as planned.
BubsBookings keeps the accepted service request or direct booking, accepted quote, messages, payment status, completion time, and dispute record together so the customer, provider, and support team can review the same booking history.
Customer receives a 48-hour review period
The customer can confirm completion or report a problem before the provider transfer is released.
A dispute pauses the ordinary release flow
Eligible service-quality, no-show, damage, or billing concerns can be submitted from the booking record.
Both sides provide relevant information
Keep messages, the agreed scope, timing, payment status, and a clear requested resolution together.
BubsBookings reviews the case
An administrator reviews the booking record and submitted information, then records the outcome and any available payment action.
What the process covers
Use the resolution center for concerns tied to a paid BubsBookings booking, including service quality, a missed appointment, property damage, or a billing disagreement. A service request or unaccepted quote is not yet a booking and does not have a payment dispute; use messages or support for concerns at that stage. Immediate safety concerns should be reported through the booking or conversation and to emergency services when appropriate.
BubsBookings is a marketplace, not the service provider. The dispute process is not insurance, a workmanship guarantee, or a promise that every requested remedy will be available.
For the complete rules, read Terms section 6 on completion, refunds, and payment disputes.
Ready to open or review a case?
Log in and choose an eligible paid booking. You will be asked what happened and what resolution would help.
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