Privacy Policy

This policy applies to the BubsBookings website, accounts, marketplace, and support tools. We collect information you provide: name, email, phone, authentication data such as password hashes, profile photo, your general account location (city, state, ZIP code, and country), service and business details, photos, availability, provider business locations and service radiuses, service-demand requests, customer service requests, requested scope, private service address, schedule and time zone, optional budget, provider matches and quotes, booking notes, messages, reviews, team information, reports, disputes, support requests, preferences, agreement records, and an age-eligibility confirmation timestamp.

During account creation, and when an existing account has not yet completed age confirmation-BubsBookings temporarily uses the date of birth you enter to determine whether you are at least 18. An existing account may sign in to reach Account Settings and receive an in-product reminder to complete this step. Until it is complete, restricted marketplace features remain unavailable. We do not retain the full birth date in your BubsBookings account or send it to analytics providers. A self-reported date is an eligibility confirmation, not identity verification.

We also collect transaction and status information from Stripe; Google profile information when you choose Google sign-in; and technical data such as IP address, browser, device, pages and features used, timestamps, session identifiers, security events, analytics identifiers, and approximate location based on the area you select. If you choose “Use my location,” your browser asks permission and temporarily provides coordinates so the page can derive a nearby U.S. city. You can confirm or correct the resulting general area before it is saved. BubsBookings does not store those precise device coordinates on your account. Your browser or operating system controls the permission.

Submitted text in service requests, quotes, messages, listings, reviews, booking details, cancellation and refund reasons, disputes, reports, and support requests is checked by BubsBookings-operated pattern rules for safety, abuse detection, fraud prevention, marketplace integrity, Terms enforcement, and dispute prevention. Message checks can consider signals such as proposed outside payment or booking, contact details, external links, and whether a related quote or booking is pending, confirmed, paid, or completed. Contact information is not treated as a violation by itself, and legitimate booked-service logistics receive different treatment from attempts to avoid the marketplace.

For most blocked text, BubsBookings stores a limited event record and one-way content fingerprint. When a message is flagged for possible platform circumvention, BubsBookings also retains a restricted copy of the relevant attempted message, the participants and conversation, associated booking context, detection reasons, actions, and review outcome as reasonably necessary for fraud prevention, appeals, account review, enforcement, disputes, and legal compliance. The attempted message is not delivered to the other participant when it is blocked. These protected moderation records are not public, are not available to other users, and are excluded from ordinary self-service account downloads; authorized administrators may review them when needed. Humans do not continuously read every conversation.

Provider checks also use email-verification and agreement status, matching phone-number format, profile and listing completeness, location and pricing fields, and selected suspicious-language patterns. Stripe supplies connected-account identity and payout-readiness status. BubsBookings stores check results, score, time, and provider account. A phone-format match is not SMS ownership verification; a business-profile pass is not license, registration, insurance, or criminal-background verification. Marketplace text is not sent to a third-party generative-AI provider for these checks.

BubsBookings uses cookies or similar browser storage for sign-in sessions, security, preferences, and necessary product functions. First-party browser analytics and Google Analytics measurement of website traffic and feature use are optional and stay off unless you choose “Allow analytics.” This browser choice does not prevent BubsBookings from creating account, booking, payment, refund, dispute, safety, or other operational records when you use those features. Google explains how it uses information from sites that use its services. Blocking necessary cookies can prevent account features from working. You can change the optional analytics choice at any time with “Cookie choices” in the site footer.

BubsBookings also uses Privatus Analytics to measure website visits, pageviews, engagement, performance, and interaction diagnostics. Privatus states that its script does not use cookies. We do not send Privatus custom analytics events containing passwords, payment details, private messages, street addresses, or other sensitive customer information. Cookie choices control BubsBookings browser analytics and Google Analytics; they do not disable Privatus's cookie-free measurement. Browser privacy tools or content blockers may still block it.

For provider client and campaign tools, BubsBookings derives provider-specific relationship summaries from bookings, quotes, messages, reviews, services, packages, add-ons, coupons, and recurring-service records. It may store provider-private notes and tags, campaign audience snapshots, delivery and suppression status, unsubscribe choices, bounces, complaints, link clicks, and a limited campaign identifier used to attribute a later booking to that provider campaign. Providers can see only records connected to their own business and authorized team access. Promotional email choices apply separately for each provider. Unsubscribing stops that provider's campaigns but does not stop booking, payment, refund, dispute, security, password, or other required service messages. Email opens are not used as a definitive measure of whether a person read a message.

We retain account and marketplace information while an account is active and as needed to provide the service. Retention after that depends on the record: transaction, affiliate attribution and commission, payout, tax, consent, dispute, fraud-prevention, security, and legal records may be kept for the time reasonably needed to meet those purposes or a legal requirement; operational logs and support records are kept only while useful for security, support, or accountability; and backup copies are removed through the ordinary backup-overwrite cycle. We delete or deidentify information when the applicable purpose ends unless law permits or requires longer retention.

A provider may use the customer-import tool to upload or enter customer contact information, service history, notes, service dates, and separately recorded marketing-consent information. These records are private to that provider company and its authorized staff. Providers can export or delete imported records from their dashboard. BubsBookings does not publish imported records, automatically create BubsBookings accounts for them, or send invitations or marketing messages solely because a provider imported them. A person whose information was imported may contact the provider or BubsBookings to request access, correction, or deletion, subject to identity verification and any applicable retention duty.

You can permanently delete your account from Account Settings. Deletion removes the sign-in account and associated BubsBookings marketplace profile, listings, uploaded images, availability, team records, customer service requests, provider matches and quotes, bookings, messages, reviews, favorites, notifications, support requests, service-demand requests, and other deletable marketplace records. Active bookings, unresolved disputes, or unsettled payments must be resolved first so deletion does not interrupt another user's service or money.

If the account is connected to the partner program, BubsBookings may detach the sign-in account while retaining the partner application, referral attribution, commission ledger, payout, reversal, tax-readiness, and audit records needed to preserve another person's attribution, administer payment, prevent fraud, and satisfy legal or accounting duties. Contact support before deletion if you need a copy of partner-program information or have an unpaid partner balance.

BubsBookings also attempts to cancel linked provider subscriptions and delete connected Stripe customer or provider payout-account records used by the marketplace account. A separate affiliate Stripe connected account and Stripe’s own transaction, identity, tax, bank, card-network, and fraud-prevention records may require separate handling and remain subject to Stripe’s legal and operational retention rules. Any limited records BubsBookings retains after account deletion are restricted from ordinary product use.

You can download a portable JSON copy of common account and marketplace data or permanently delete the account from Account Settings. Download your copy before deleting because deletion cannot be undone. The self-service file does not include passwords, authentication secrets, full payment-card data, bank credentials, protected fraud and security details, or every Stripe, affiliate, administrative, or legally retained record.

Depending on where you live, you may also have rights to know, access, correct, delete, or obtain a copy of personal information; withdraw certain consent; opt out of certain processing; appeal a denied request; and receive non-discriminatory service for exercising a right. Submit requests for partner-program information or anything that cannot be completed with the self-service controls through Contact Support or email [email protected]. No account is required to email a request. We may verify identity or an authorized agent's authority, deny or limit a request where permitted, and retain limited information where legally required or necessary to protect rights, payments, and security. We will respond within the period required by applicable law and explain any available appeal process.