Provider Agreement

This Provider Agreement supplements the Terms of Service. By creating a provider profile, listing a service, or accepting a booking, you accept both agreements for yourself and any business you represent. You provide services as an independent business, not as a BubsBookings employee, agent, franchisee, joint venturer, or representative. You decide how to perform work and are not promised any minimum bookings, territory, or earnings.

BubsBookings is intended for individuals aged 18 and older. You must be at least 18 years old to create an account or use our booking services, complete the account age confirmation required in Account Settings if prompted, be authorized to act for the listed business, and be legally permitted to provide every offered service. Before a provider listing can be public, a booking can be accepted, or a provider payout can be sent, you must also complete BubsBookings’ Stripe-hosted document check establishing that you are at least 18. The account age confirmation and Stripe-hosted document check have different purposes; the latter is separate from Stripe Connect payout onboarding. Maintain all registrations, permits, professional or trade licenses, insurance, bonds, training, vehicle coverage, and safety practices required for the work and location. You are responsible for your employees, contractors, helpers, payroll, supervision, workplace safety, background-check obligations, and compliance with employment and tax law. BubsBookings does not employ or pay your workers.

Keep your legal identity, contact details, business and service names, locations, working radius, photos, fixed prices or hourly rates, minimums, increments, qualifications, availability, and descriptions accurate and current. Use only content you own or may lawfully publish, and obtain any permission needed before posting a customer's image, property, testimonial, or other personal information. Respond only to customer service requests that match work you are qualified and genuinely available to perform. Starting prices and custom quotes must clearly state the total service price or hourly rate and booked duration, included work, material assumptions, expiration if any, and optional notes; a quote or duration change must be accepted before it creates or changes a booking. Do not request extra-time payment outside BubsBookings or treat actual clock time as permission to change a customer's charge. Automated onboarding checks are not identity, license, insurance, or criminal-background verification and do not transfer your responsibility to BubsBookings.

Respond in a reasonable time, honor confirmed appointments, communicate delays or scope changes, and perform safely, professionally, and in accordance with the accepted booking and law. Do not mark a service complete before the agreed work is performed. Information shown in an opportunity, including the requested scope, city, ZIP code, schedule, budget, and distance may be used only to evaluate and respond to that request. Use a customer’s full address, messages, photos, and contact details only to evaluate or complete the resulting booking, keep them confidential, and do not add the customer to marketing lists without legally sufficient consent. If you use the customer-import tool, you confirm that you have a lawful basis to import and use each record, keep imported data limited to authorized staff, and do not treat importing a record as marketing permission. Do not request diagnoses, medical records, Social Security numbers, payment-card details, authentication codes, or other information unnecessary for the service.

BubsBookings does not charge a lead, inquiry, message, opportunity-response, or quote fee. Starter has a 10% BubsBookings platform fee with a maximum of $200 per paid booking; Pro has a 6% BubsBookings platform fee with a maximum of $100 per paid booking. This maximum is the BubsBookings platform fee, not the maximum total deduction. Stripe processing costs are separate. For the current separate-charges-and-transfers model, BubsBookings allocates the service portion of Stripe’s actual reported processing cost to the provider and absorbs the portion attributable to the $2.99 customer service fee. Paid plan subscriptions and limits are disclosed at purchase and on the pricing page. An eligible provider company may use one 30-day Pro trial. A card is required, the Pro booking fee applies during the trial, and the plan automatically renews at $9.99 per month unless canceled before the trial ends. Stripe may collect taxpayer information and prepare, file, and deliver an applicable Form 1099 for an eligible U.S. provider when BubsBookings enables Stripe tax reporting and reporting is required. A form is not guaranteed merely because you earned money through the platform. You remain responsible for your business expenses, pricing, sales or service taxes, income and self-employment taxes, filings, records, and any information Stripe or BubsBookings lawfully requests. BubsBookings may withhold or report amounts when legally required.

After performing the service, you may mark it complete. The customer has 48 hours to confirm or open a dispute. If the customer does neither, BubsBookings may confirm automatically and initiate your transfer. Completion does not guarantee immediate bank payout. A transfer will not release while the payment is incomplete, the booking is not eligible, a refund or dispute is open, payout information is incomplete, or an administrator has reasonably frozen it for risk, fraud, correction, or compliance review.

Publish and apply a reasonable, lawful cancellation policy. When a paid booking is canceled before transfer and qualifies under the product rules, BubsBookings may refund it automatically. You authorize BubsBookings to delay, reduce, freeze, offset, or reverse transfers for cancellations, refunds, card disputes, fraud, duplicated or mistaken payments, negative balances, or legal obligations. Because Stripe debits platform-created refunds and chargebacks from the platform, you owe BubsBookings any provider amount attributable to your service that BubsBookings cannot recover through reversal or offset, except where law or a BubsBookings decision places responsibility elsewhere.

Keep accurate service, quote, scheduling, completion, cancellation, and customer-communication records. Respond promptly and truthfully to requests for evidence. BubsBookings may consider messages, booking events, photos, payment records, reports, and other relevant information, but does not promise to resolve every factual disagreement. Do not retaliate against a customer for a good-faith complaint, report, review, or legal right.

Public provider profiles, portfolio work, experience, specialties, languages, highlights, service areas, listings, and availability must be accurate, current, and yours or used with permission. Do not misrepresent credentials, work, completed bookings, or reviews; list illegal, unsafe, discriminatory, sexually exploitative, or deceptive services; substitute an undisclosed person when identity matters; demand gift cards, cryptocurrency, authentication codes, or unnecessary sensitive data; manipulate availability or completion; evade platform fees; or use customer information for an unrelated purpose. BubsBookings may hide profile or portfolio content during safety or authenticity review. You must make legally required accessibility accommodations and may not unlawfully discriminate.

Provider client and campaign tools may be used only for people connected to your business through legitimate BubsBookings activity or another legally sufficient permission recognized by the product. You may not upload, purchase, scrape, rent, or use unrelated email lists; send spam or unlawful, deceptive, abusive, or fraudulent content; mislead recipients about the sender; bypass a suppression or unsubscribe preference; re-subscribe a person without an appropriate new request; or describe promotional content as a required transactional notice. Every campaign must accurately identify the provider and use the BubsBookings unsubscribe controls. BubsBookings may throttle, pause, review, or disable marketing tools or accounts to protect recipients, comply with law, and protect email deliverability.

BubsBookings may pause or remove listings, marketing access, payment access, transfers, or accounts when reasonably needed to protect users, investigate reports, enforce agreements, correct payments, comply with Stripe or law, or address risk. You can cancel a paid plan from the provider billing controls; cancellation stops the next renewal but does not erase outstanding marketplace obligations. You may stop listing services, but outstanding bookings, refunds, disputes, taxes, reversals, record duties, and amounts owed survive. Termination does not require BubsBookings to delete records it lawfully must or may retain.

You are responsible for claims, losses, fines, taxes, injuries, property damage, and reasonable costs arising from your services, workers, listings, legal noncompliance, misuse of customer information, or breach of this agreement, except to the extent caused by BubsBookings or prohibited by law. You agree to cooperate in defending covered third-party claims. The Terms' disclaimers, liability limits, governing-law provision, and support process also apply. Agreement or legal questions may be sent to [email protected].