Terms of Service

By creating an account, clicking an acceptance box, or using BubsBookings, you agree to these Terms and acknowledge the Privacy Policy and AI & Safety disclosure. You must be at least 18, legally able to enter a binding agreement, and-if acting for a business-authorized to bind it.

Providers also agree to the Provider Agreement when they create a provider profile or list a service. If you do not agree, do not use the service.

Listings, photos, availability, fixed prices, hourly rates, minimum durations, billing increments, customer service requests, and provider quotes must be accurate and lawful. A customer service request may be matched to eligible providers based on category, location, and service area. Before a quote is accepted, a matched provider receives the requested scope, city, ZIP code, preferred schedule, flexibility, and any budget the customer chose to provide-but not the street address.

For an hourly booking, the customer approves a booked and billable duration before payment. That approved duration is separate from any actual clock time. A provider's estimate is not a guarantee of completion time, and neither party may change the price merely by entering a different start or end time. A different duration or additional time must use the platform change, quote, or refund process and require the applicable approval before it changes the booking amount.

Sending or receiving a request or quote does not create a booking. A provider quote becomes a booking only after the customer accepts it. A direct booking request is not confirmed until the provider accepts it, and a changed quote is not binding until the customer accepts it. The parties must review the final scope, address, timing, fixed price or hourly rate and duration, cancellation terms, and special requirements before service.

BubsBookings is currently intended for services and users in the United States. Do not use BubsBookings for emergency, medical or health-care, regulated financial, legal, or other services the provider is not legally qualified to perform.

Stripe processes online payments and connected-provider payouts under Stripe’s terms. BubsBookings uses separate charges and transfers: the customer’s charge is created on the BubsBookings Stripe platform account, and the provider transfer is created later. This is a delayed marketplace transfer, not an escrow account, trust account, deposit account, or bank service, and funds can be subject to Stripe availability, reserves, refunds, disputes, and legal restrictions.

Creating a service request, responding to it, chatting, and sending or receiving a quote are free. When a customer pays for an accepted booking, a $2.99 BubsBookings service fee is added at checkout and shown separately before payment. BubsBookings does not add a separate percentage card-processing surcharge to the customer total. Requesting or accepting a quote does not itself create this charge.

Starter has a 10% BubsBookings platform fee with a maximum of $200 per paid booking; Pro has a 6% BubsBookings platform fee with a maximum of $100 per paid booking. These stated maximums apply only to the BubsBookings platform fee. Stripe processing costs are separate. For the current payment model, BubsBookings allocates the service portion of Stripe’s actual reported charge fee to the provider and absorbs the portion attributable to the customer service fee. The applicable plan rate, cap, and resulting amounts are recorded for the booking; completed historical bookings retain their recorded terms.

Published subscription prices, plan limits, booking fees, taxes, and Stripe processing consequences may apply. An eligible provider company may receive one 30-day Pro trial and must provide a payment method at signup. The trial includes Pro features and the Pro booking fee. Unless canceled before it ends, the trial automatically becomes a $9.99 monthly subscription charged to the saved payment method. Paid plans renew at the disclosed billing interval until canceled; cancellation stops future renewal and does not ordinarily refund a period already started unless required by law or stated at purchase.

A provider may mark a service complete only after performing it. The customer then has 48 hours to confirm completion or open a dispute. If the customer does neither, BubsBookings may automatically treat the service as complete and release the provider transfer. Finishing early does not automatically reduce an approved hourly booking; the parties must use the supported change or refund process.

When an eligible paid booking is canceled before transfer, BubsBookings may automatically refund the payment. Late cancellations, reduced duration, partial performance, completed work, custom refund requests, suspected fraud, and payments already transferred require review. An approved full or partial refund is sent to the original payment method; Stripe and the customer’s bank control final timing. If money was already transferred, BubsBookings may reverse or offset the transfer. A bank chargeback is governed by the card network and Stripe and may result in account restrictions while reviewed.

Do not post or send unlawful, hateful, sexually explicit, threatening, exploitative, harassing, deceptive, or abusive content; arrange illegal activity; impersonate anyone; manipulate reviews; bypass fees or safety controls; scrape the service; introduce malware; or misuse personal information. Never include passwords, full card numbers, government identifiers, or unnecessary health information in messages or booking notes. For immediate danger, contact emergency services, not BubsBookings.

You may not use BubsBookings to discover, contact, solicit, or obtain a customer or provider and then intentionally move the resulting booking, transaction, or payment outside BubsBookings to avoid applicable marketplace fees, payment processing, or marketplace rules. This includes encouraging someone to cancel a BubsBookings transaction and pay directly; requesting outside payment for a service that originated through BubsBookings when intended to circumvent the platform; using messages primarily to collect leads and redirect them to another marketplace, personal website, phone number, social account, or external payment platform to complete the transaction elsewhere; or repeatedly attempting to bypass applicable fees.

BubsBookings may automatically block or remove a message, review relevant conversation and booking context for marketplace integrity, place an account under review, restrict account functionality, suspend an account, or terminate or ban an account for a serious or repeated violation. Automated detection can make mistakes and does not guarantee that every violation will be found. BubsBookings may preserve limited message and moderation evidence where reasonably necessary for fraud prevention, enforcement, appeals, disputes, and legal compliance.

BubsBookings uses automated rules to screen certain submitted text, including service requests, quotes, listings, messages, booking details, reviews, disputes, support requests, and provider-profile information. The system may block content or prevent publication and create a limited safety record. It does not perform criminal background checks, determine whether a service is safe, or replace human judgment. Users may report accounts, listings, bookings, messages, disputes, and bugs; knowingly false or abusive reports are prohibited.

See AI & Safety for automated-screening details and Provider Verification & Safety for the limited checks BubsBookings performs.

Approved partners may receive referral links or codes under a separate Partner Agreement and program terms. Referral attribution may use a first-party cookie, link parameters, or a code intentionally entered during provider onboarding. An attribution is normally locked when the provider profile is created.

Partner compensation is based only on eligible BubsBookings revenue, not a provider's gross service price, and remains subject to qualification, holding periods, refunds, disputes, chargebacks, fraud review, program limits, tax and Stripe payout readiness, and any minimum payout. BubsBookings records unpaid affiliate earnings as platform obligations and may restrict owner payouts to preserve available Stripe funds for those obligations. This operational safeguard is not an escrow, trust account, deposit account, guarantee of payment, or segregation of specific customer funds.

Self-referrals, fake accounts or bookings, misleading promotion, undisclosed compensated links, cookie stuffing, impersonation, and attribution interference are prohibited.

If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. BubsBookings may update these Terms as the service or law changes; material changes will be presented in the service or by another appropriate notice and, when required, will take effect only after new consent. Questions or legal notices may be submitted through Contact Support or by email to [email protected]. Email is not monitored for emergencies.

Related policies include Marketing Communications, DMCA Copyright, and Content Removal.